After-sales service and warranty policies
We are your service provider, but we also honour the warranty policy from your mobile phone's manufacturer. If you are experiencing issues with your mobile phone, see our after-sales service and warranty policies.
Replacement and repair
Start by visiting our Troubleshooting guide to see whether you can fix the problem yourself. If you are experiencing mobile phone problems, we can help you reach your manufacturer for servicing without having to leave the comfort of your home. It’s as easy as contacting us at 1 877 999-SOLO or visit a Bell store near you. This service provides you with shipping to and from the manufacturer for servicing on your mobile phone, and even a rental phone* if you need one.
*A flat rate of $25 for the rental phone may apply.
With your busy life, anything can happen to your mobile phone, and replacing it can be costly. Smart/Phone Care coverage provides no-hassle, convenient replacement of your Solo Mobile phone or smartphone, saving you time and money. Learn more