What are the payment methods available?

We have many convenient methods for paying your bill, including cash payment, pre-authorized payments and online banking.

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How is the late payment charge calculated by Solo Mobile?

Late payment charges are calculated at 3% (42.58% compounded annually) on unpaid balances after 30 days past your statement date. Clients paying through their bank must allow time for bank payment processing.

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How do I make a payment via Internet banking or online banking?

You will need your Client ID number. It is located at the top of each page of your bill and is 14 characters in length.

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How can I make payments online via my online services?

  1. Go to my.solomobile.ca and enter your username and password. If you forget your username and password, click on Forgot my password.
  2. Click on Pay my bill.

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When are payments required in order to be processed before the next bill date?

Please pay by the date indicated on page 1 of your bill – this will allow for payment processing time before your next bill date. For information on same-day payments or other payment methods, refer to the back of your bill.

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How can I subscribe to pre-authorized payment?

For added convenience, consider a pre-authorized payment to have your bill paid automatically each month. You won’t miss a payment even if you forget to look up your bill online.

Here’s how to sign up for e-bills & pre-authorized payments:

  1. Register and log in to Self Serve.
  2. From the My profil page, select Bill format.
  3. Click on Edit.

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How are taxes calculated?

Tax laws require us to calculate the tax individually on every charge, including every call made. Applicable taxes are calculated on individual charges and may vary based on the province where you live or where calls are placed to and from.

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How is Solo Mobile mobile usage charged?

Usage is billed according to your rate plan.

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What are prorated/partial charges?

Your bill will include charges for your usage, rate plan and features from the date you activated or made changes to your account, in addition to your regular monthly charges billed one month in advance. For example: if your bill date is the 19th of each month and you activated or made changes to your account on the 17th of the month, you will see partial charges for two days (the 17th & 18th) before your bill date.

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What are the other charges and credits?

These include any applicable one-time charges such as prorated/partial charges for any services or features you may have added or deleted during your bill cycle.

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Why am I charged for additional usage?

Additional usage charges are incurred on any services you use outside of your regular monthly rate plan.

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What is a security deposit?

In some cases, because of your credit rating or usage charges, we may require a refundable security deposit from you. This may happen at any time during the term of your service agreement.

Once six months have passed with timely and consistent payments of your account in full, the deposit will either be returned to you or applied to your account.

Security deposits are explained in section 14 of the Wireless Terms of Service, your agreement with Solo Mobile.

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At what point does Solo Mobile start charging clients for the phone calls made from a mobile phone?

Solo Mobile starts the clock on a phone call as soon as a client presses the 'Send' button. If the call is connected, our client will be billed for the call. However, if the call is not connected, our client will not be billed for the time they were on the phone.

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What are the charges for a 4-1-1 Directory Assistance call placed using my mobile phone?

The rate for 4-1-1 Directory Assistance is $2.49 per call if you are on a Solo monthly rate plan. Once the requested information has been found, the service will automatically dial the number to complete the call. Airtime and long distance charges are extra. As a courtesy, a text message containing the requested information will be sent to your mobile phone.

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What are the charges for #TAXI (#8294) using my mobile phone?

By dialling #TAXI (#8294) on your Bell mobile phone, you can automatically get connected to the first available taxi.

As of November 1, 2012, the price of #TAXI will be increasing from $1.75 per call to $2.50 per call plus any airtime charges.

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Why do text messages and data usage not reflect the correct time on my bill?

Time indicated on the invoice for text messaging is always Eastern Standard Time; however, Mobile Browser, 1X data and RIM usage on an invoice are shown in GMT (Greenwich Mean Time – world time) and not the time the usage was actually incurred. The servers use GMT as a universal standard and cannot be modified to reflect the different time zones.

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How do I set up my online account to view my bills?

  1. Go to solomobile.cahttps://my.solomobile.ca/Login
  2. Click on Register now.
  3. Create your profile by filling all the required fields, then select Continue.
  4. Enter your mobile number, nine-digit account number and bill date. Select Continue.
  5. A pop-up message will confirm your email address. Click OK if your email address is valid. Your registration is complete. You can now see your bills or make changes to your account.

You can also send a free text message to 44636 (4INFO) from your mobile phone. When prompted, reply with menu option E to get this information. Or see your paper bill for details.

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