Please note that as of April 30, 2019, the CDMA network was replaced with a more advanced technology, 4G LTE. As a result, CDMA devices no longer have access to the network and associated services (calls including 9-1-1, text and data) are no longer available.

A notification was sent to customers in remaining CDMA coverage areas in Manitoba, Ontario, Québec and the Atlantic Provinces with instructions on how to transition to the 4G LTE network technology, which offers coverage to more than 99% of the national population.

Solo Mobile is committed to providing its customers with the most advanced wireless technologies to serve their needs. Customers with CDMA devices that have not yet transitioned to the 4G LTE network have until May 31, 2019 to contact Solo Mobile for options.

For questions regarding the CDMA discontinuation or to move your service to 4G LTE, please call:

  • Customers on a monthly plan: Contact 1 877-494-7901 by May 31, 2019 to complete the transition.
  • After May 31, 2019, please visit a Bell Store.
 

Is the CDMA network discontinuation across Canada?
Yes. The CDMA network discontinuation began in 2017 and was completed on April 30, 2019.

 

Below is a list of regions affected and discontinuation end dates.

End date Regions affected
Apr 30, 2019 Manitoba
Ontario
Rest of Québec
Prince Edward Island
Newfoundland and Labrador
New Brunswick
Nova Scotia
Dec 31, 2018 US Roaming (Including Puerto Rico and the US Virgin Islands)
June 1, 2018 Fort Nelson, British Columbia
Québec City (and the South Shore), Québec
Kenora, Ontario
Nunavut
Yukon
North West Territories
July 5, 2017 Saskatchewan
June 30, 2017 Alberta
British Columbia (excluding Fort Nelson)
Gaspé region in Québec
 

Were customers notified of the CDMA discontinuation?
Yes. All affected customers still using the CDMA network were notified in advance of the discontinuation.

Will I still be able to make/receive calls (including 9-1-1 service)?
No. You will no longer be able to make or receive calls (including 9-1-1 ) with a CDMA phone.

I had a prepaid phone on CDMA. What will happen to the unused balance on my Prepaid account?
Prepaid customers will no longer be able to manually or automatically top-up on their current CDMA phones. Prepaid balances will expire across all regions on the dates mentioned below; however, if you upgrade your phone to one that runs on the 4G LTE network technology before the balance expiry date, your balance will be transferred to your new phone and you will be able to top-up manually or automatically once again.

Balance Expiry Regions Affected
Starting July 27, 2019 Manitoba
Ontario
Rest of Québec
Prince Edward Island
Newfoundland and Labrador
New Brunswick
Nova Scotia
September 20, 2018 Fort Nelson, British Columbia
Québec City (and the South Shore), Québec
Kenora, Ontario
Nunavut
Yukon
North West Territories
July 31, 2017 Saskatchewan
Alberta and British Columbia (excluding Fort Nelson)
Gaspé region in Quebec
 

Important: the following devices (but not limited to) will be affected by the changes to the CDMA network:

Manufacturer Model
HTC HTC 5800
HTC 6800
HTC Touch
HTC Touch Diamond
HTC Touch Dual
HTC Touch Pro
Kyocera Kyocera KPC-650 Passport
LG LG 265 Rumour 2
LG 385
LG 550 Fusic
LG 570 Muziq
LG 600 Reveal
LG 700 Bliss
LG 800 Chocolate
LG 830 Vantage
LG 8700 Shine
LG Voyager (10000)
Motorola Motorola Hint QA30
Motorola KRZR K1m
Motorola Q
Motorola RAZR2 V9m
Motorola ROKR Z6m
Novatel Novatel Wireless E725 Module Rev A
Novatel Wireless P720 PC Card
Novatel Wireless U720 USB Modem
Novatel Wireless U727 USB
Novatel Wireless U760 USB
Novatel Wireless X720 ExpressCard
Palm Palm Centro
Palm Pre
Palm Treo 700p
Palm Treo 700wx
Palm Treo Pro
Palm Treo Pro MSFT
RIM RIM BlackBerry 7130e
RIM BlackBerry 7250
RIM BlackBerry 8130
RIM BlackBerry 8230
RIM BlackBerry 8330
RIM BlackBerry 8530 Curve
RIM BlackBerry 8703e
RIM BlackBerry 8830
RIM BlackBerry 9350
RIM BlackBerry 9530 Storm
RIM BlackBerry 9550 Storm
RIM BlackBerry 9630 Tour
RIM BlackBerry 9670 CDMA
Samsung Samsung A900
Samsung A920
Samsung i325 Ace
Samsung i910 Omnia
Samsung m500
Samsung m530 Electra
Samsung m560 Reclaim
Samsung m610
Samsung m620
Samsung m800 Instinct
Samsung r561 Vice
Samsung r610
Samsung u740
Sanyo Sanyo 7500
Sanyo Katana Eclipse (6750)
Sanyo Pro 200
Sanyo Pro 700
Sierra Sierra Wireless AirCard 595
UTStarcom UTStarcom PPC6700

For any questions or concerns, please contact us or send a letter to:

Solo Mobile, 1 carrefour Alexander-Graham-Bell, Building
A-7 Verdun, Québec H3E 3B3