Zone FAQs

There are six Unlimited Zones across Canada. The Unlimited Zones are the physical areas where all your talk, or your talk and text, is UNLIMITED, depending on which plan you’re on. So go on, talk and text like there’s no tomorrow.

As long as you’re in one of the six Unlimited Zones, you’ll enjoy the benefits of your Solo Unlimited plan. View our coverage maps.

If you’re not in an Unlimited Zone, no worries – we’ve still got you covered, but some charges will apply to your usage. So be sure to add some extra money to your account so that you can keep your talking and texting going. View pay-per-use rates.

^ Back to top

View the Terms & Conditions. (Wow, that was easy.)

^ Back to top

There are six Unlimited Zones across Canada: Montreal, Toronto, Ottawa, Calgary, Edmonton and Vancouver. View detailed maps or enter your postal code to determine if you’re in an Unlimited Zone. And yes, you can speak in French if you like.

If you have already activated an account with an Unlimited Prepaid Plan, you can check if you are located in an Unlimited Zone by dialing #ZONE (#9663) free from anywhere in Canada on your phone. Or just ask someone on the street what city you’re in.

^ Back to top

When you’re in any of these areas you can enjoy all the benefits of your Unlimited Prepaid Plan. We’re basically giving you the nation, one city at a time. (Wow, now that’s deep.)

^ Back to top

It’s quick and easy to determine if you’re in or out of your Unlimited Zone. Use your Solo Mobile phone to call #ZONE (#9663) free from anywhere in Canada. You’ll hear whether or not you’re in your zone. Hey, that’s as easy as one, two, free!

^ Back to top

Yes. In fact, it will work nationwide. However, standard out-of-zone charges and other standard charges will apply.

^ Back to top

You’ll be billed the standard out-of-zone rate of 25¢ per minute.

^ Back to top

It’s possible. The Unlimited Zones cover several cities (Montreal, Toronto, Ottawa, Calgary, Edmonton and Vancouver). If you’re on the Unlimited Talk 35 Plan, your unlimited talking covers the long distance charge for the province you’re in. If you are making a call to Canada but outside of the province you are in, no worries! Your phone will still work, but the standard long distance charge of 15¢ per minute plus your per-minute rate of 25¢ will apply.

If you’re on our Unlimited Talk & Text 45 Plan, your unlimited talking covers the long distance charge for calls to anywhere in Canada!

Don’t forget: as long as you’re in one of the six Unlimited Zones, you’ll enjoy the benefits of your Unlimited Prepaid Plan. And with Solo you can enjoy seamless call transitions when moving in and out of your Unlimited Zone. That’s how we roll.

To avoid those pesky long distance charges, subscribe to the Unlimited Talk & Text 45 Plan and enjoy unlimited talking and texting Canada-wide.

International long distance call rates tend to vary. Read more.

^ Back to top

If you make a long distance call while out-of-zone, you will be billed 25¢ per minute. In other words, best to make a long story short. If you are making an international call you will also be billed international long distance charges. International long distance rates.

^ Back to top

Calls are billed based on their point of origin. That means if the call begins outside the zone but is still connected when you move into the Unlimited Zone, you’ll be billed an out-of-zone rate for the duration of the call. Financially, it’s a good thing to keep in mind. As a friendly reminder, the out-of-zone rate is 25¢ per minute.

^ Back to top

Calls are billed based on their point of origin. That means if a call originates inside your Unlimited Zone, no out-of-zone charges will be incurred. Even if you move out of your zone while the call is still connected. Now that’s what we call a win-win.

^ Back to top

No, text messages can be sent or received anywhere in Canada (yep, even there) at no additional cost. Keep in mind that if you have Unlimited Talk 35 your plan features unlimited incoming text messages and 50 outgoing text messages. If you exceed 50 sent text messages in one month, pay-per-use charges will apply. Additional domestic texts are 10¢/text and international texts (sent from Canada and the U.S.) are an additional 15¢/text.

Note: You’ll need a positive balance in your account in order to send and receive text messages.

^ Back to top

Unlimited calling for the Ottawa Unlimited Zone applies to the province of Ontario and not Quebec. If you are within the Unlimited Zone and in a city in Quebec, your unlimited talking still applies to the province of Ontario and not the province of Quebec. Long distance charges may apply in Quebec. Here is a helpful reference chart that’s hopefully more helpful than this paragraph:

**Unlimited province-wide calling for Gatineau applies to ON, not QC.

^ Back to top

You’re not tied to your plan, so yes, you can change your plan at any time. Simply visit solomobile.ca/selfserve or contact a Client Care representative by dialing 1 877 999-SOLO (7656) from a landline phone or #SOLO (#7656) free from your mobile phone. (Ironically, a service charge may apply.) When you change your plan, the new plan is effective on your next billing date.

^ Back to top

You will be billed by the minute in full-minute increments. Partial minutes are rounded up to the next full minute. Don’t forget, calls within your Unlimited Zone are unlimited, so you can talk as much as you like without having to worry about going over your monthly minutes. You chatterbox, you.

^ Back to top

Voicemail answers calls when you are unavailable. With Voicemail 10, you’ll never miss a call again because it stores messages from your friends – which you can check any time it’s convenient for you. You simply record a personal greeting of up to 15 seconds when you set up your voicemail, and it will store 10 one-minute messages for up to five days. Once you've listened to a message, it will be stored for up to 10 days. Hey, you may never answer another call again. Voicemail retrieval in-zone is included; otherwise, out-of-zone charges of 25¢ per minute may apply.

^ Back to top

Yes. However, out-of-zone charges will apply. So it’s a bittersweet victory.

^ Back to top

Press and hold the "1" key on your phone and follow the prompts that tell you how to set up your voicemail.

Once you’re in the voicemail system, you can:

• Change your greeting to a personalized greeting
• Check your messages
• Reset your voicemail access password
• Change your voicemail language preference
• Listen to your voice and say, "My voice sounds funny"

^ Back to top