Please note that as of April 30, 2019, the CDMA network was replaced with a more advanced technology, 4G LTE. As a result, CDMA devices no longer have access to the network and associated services (calls including 9-1-1, text and data) are no longer available.
A notification was sent to customers in remaining CDMA coverage areas in Manitoba, Ontario, Québec and the Atlantic Provinces with instructions on how to transition to the 4G LTE network technology, which offers coverage to more than 99% of the national population.
Solo Mobile is committed to providing its customers with the most advanced wireless technologies to serve their needs.
For questions regarding the CDMA discontinuation or to move your service to 4G LTE, contact 1 800 667 0123 or visit a Bell store1.
Is the CDMA network discontinuation across Canada?
Yes. The CDMA network discontinuation began in 2017 and was completed on April 30, 2019.
Below is a list of regions affected and discontinuation end dates.
| End date | Regions affected |
| Apr 30, 2019 | Manitoba Ontario Rest of Québec Prince Edward Island Newfoundland and Labrador New Brunswick Nova Scotia |
| Dec 31, 2018 | US Roaming (Including Puerto Rico and the US Virgin Islands) |
| June 1, 2018 | Fort Nelson, British Columbia Québec City (and the South Shore), Québec Kenora, Ontario Nunavut Yukon North West Territories |
| July 5, 2017 | Saskatchewan |
| June 30, 2017 | Alberta British Columbia (excluding Fort Nelson) Gaspé region in Québec |
Were customers notified of the CDMA discontinuation?
Yes. All affected customers still using the CDMA network were notified in advance of the discontinuation.
Will I still be able to make/receive calls (including 9-1-1 service)?
No. You will no longer be able to make or receive calls (including 9-1-1 ) with a CDMA phone.
I had a prepaid phone on CDMA. What will happen to the unused balance on my Prepaid account?
Prepaid customers will no longer be able to manually or automatically top-up on their current CDMA phones. Prepaid balances will expire across all regions on the dates mentioned below; however, if you upgrade your phone to one that runs on the 4G LTE network technology before the balance expiry date, your balance will be transferred to your new phone and you will be able to top-up manually or automatically once again.
| Balance Expiry | Regions Affected |
| Starting July 27, 2019 | Manitoba Ontario Rest of Québec Prince Edward Island Newfoundland and Labrador New Brunswick Nova Scotia |
| September 20, 2018 | Fort Nelson, British Columbia Québec City (and the South Shore), Québec Kenora, Ontario Nunavut Yukon North West Territories |
| July 31, 2017 | Saskatchewan Alberta and British Columbia (excluding Fort Nelson) Gaspé region in Quebec |
Important: the following devices (but not limited to) will be affected by the changes to the CDMA network:
| Manufacturer | Model |
| HTC | HTC 5800 HTC 6800 HTC Touch HTC Touch Diamond HTC Touch Dual HTC Touch Pro |
| Kyocera | Kyocera KPC-650 Passport |
| LG | LG 265 Rumour 2 LG 385 LG 550 Fusic LG 570 Muziq LG 600 Reveal LG 700 Bliss LG 800 Chocolate LG 830 Vantage LG 8700 Shine LG Voyager (10000) |
| Motorola | Motorola Hint QA30 Motorola KRZR K1m Motorola Q Motorola RAZR2 V9m Motorola ROKR Z6m |
| Novatel | Novatel Wireless E725 Module Rev A Novatel Wireless P720 PC Card Novatel Wireless U720 USB Modem Novatel Wireless U727 USB Novatel Wireless U760 USB Novatel Wireless X720 ExpressCard |
| Palm | Palm Centro Palm Pre Palm Treo 700p Palm Treo 700wx Palm Treo Pro Palm Treo Pro MSFT |
| RIM | RIM BlackBerry 7130e RIM BlackBerry 7250 RIM BlackBerry 8130 RIM BlackBerry 8230 RIM BlackBerry 8330 RIM BlackBerry 8530 Curve RIM BlackBerry 8703e RIM BlackBerry 8830 RIM BlackBerry 9350 RIM BlackBerry 9530 Storm RIM BlackBerry 9550 Storm RIM BlackBerry 9630 Tour RIM BlackBerry 9670 CDMA |
| Samsung | Samsung A900 Samsung A920 Samsung i325 Ace Samsung i910 Omnia Samsung m500 Samsung m530 Electra Samsung m560 Reclaim Samsung m610 Samsung m620 Samsung m800 Instinct Samsung r561 Vice Samsung r610 Samsung u740 |
| Sanyo | Sanyo 7500 Sanyo Katana Eclipse (6750) Sanyo Pro 200 Sanyo Pro 700 |
| Sierra | Sierra Wireless AirCard 595 |
| UTStarcom | UTStarcom PPC6700 |
1 Subject to change without notice.
For any questions or concerns, please contact us or send a letter to:
Solo Mobile, 1 carrefour Alexander-Graham-Bell, Building
A-7 Verdun, Québec H3E 3B3