Authorizing contacts on your account

As the main account holder, you can designate others as authorized contacts. These people are called authorized users. There are two types of authorized users:

  • Account Authorized User: have the majority of account management capabilities, with a few minor restrictions.
  • Data Authorized User: have the ability to unblock data and purchase Travel Passes. We strongly advise that all users on the account are designated as Data Authorized users to ensure users do not experience any loss of service due to data blocking.

Account Authorized Users, have the ability to:

  • Change rate plan or add features
  • Add data or roaming features
  • Transfer the responsibility of a mobile phone to themselves
  • Renew a contract
  • Upgrade a phone
  • Cancel a mobile number or wireless account
  • Change the payment method when on a pre-authorized credit card payment plan using their own card
  • Set an account password, which provides an added level of security

Account Authorized users have certain restrictions. The following changes can only be completed by the account holder:

  • Transfer the responsibility of a mobile phone to others
  • Activate additional mobile numbers (except in the case of small business accounts)
  • Reactivate an account that was cancelled for non-payment
  • Upgrade from a Prepaid to a monthly plan
  • Set up an allowance or automatic top-up program on Prepaid plans
  • Complete a risk assessment and credit verification
  • Manage authorized contacts on the account
  • Choose preferred communication method (e-mail, SMS, or both)
  • Block select users from incurring data overages

To add and/or remove Account authorized users, contact us

Data Authorized Users have the ability to:

  • Unblock overage when the account reaches $50 in domestic overage
  • Purchase Travel Passes once the account reaches $100 roaming data overage

Account holders can authorize users to block and un-block data by following these steps:

  • Log into My Solo.
  • Click on Edit Mobility Data Block Settings
  • Click on Edit Settings
  • Click on Edit Select Users to Select or De-Select Users who are Authorized to block or unblock data

You can review and make changes to your account online through

For safety, we strongly recommend that all users on an account are designated as Data Authorized users. This is to ensure that there is no loss of service for at any time for users, especially in emergency situations

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