Solo Clarity Commitment

In the fast-changing world of telecommunications, you are faced with more product and service choices than ever before. It’s important that you get the information you need.

At Solo, we are committed to communicating pricing, product and service information clearly. Specifically, we strive to provide you with:

  • a clear description of rates, charges and key terms and conditions for our services;
  • information about available service plans, the length of contract terms and key restrictions and conditions that may apply, including the types of fees that can be increased during a contract term; and
  • notice of important changes relating to the services to which you subscribe, such as changes to rates, charges and key terms and conditions for those services.

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Wireless Code of Conduct

On September 1, 2009, the Canadian Wireless Telecommunications Association (CWTA) announced a new Code of Conduct for the wireless industry. The code applies to established carriers like Solo Mobile as well as to new wireless companies. It sets out industry-wide guidelines to help make sure Canadian consumers and small businesses get the highest standards of service and support, and that their rights are safeguarded and concerns addressed.

Solo supports the Code of Conduct and participated in its development. The company’s wireless business practices are in compliance with the code.

Read the full text

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Service agreement price adjustments

Sometimes Solo Mobile offers discounted or free phones in exchange for signing a contract with us for a committed service period. Sometimes we will offer additional discounts or rebates for customers who also buy a data device from Solo.

If you are one of these customers, your discount or rebate was based on the service term you chose for your contract. In most cases, the longer the service term, the greater the amount of discount or rebate.

If you cancel your voice or data service before the end of your committed service period, you will have to pay a fee that pro-rates the cost of your phone or device to cover the rest of your contract.

None of this applies if you paid the full price for your handset or device at the beginning of your service. In that case, you can use our service on a month-to-month basis and there will be no price adjustment fee if you cancel.

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Contact Us

We are committed to providing you with the answers you need, whether by phone, online, in our stores, or by mail.

For Solo contact information, visit our Contact us section.

If your question requires further attention, here are additional options:

  • Bell Canada Executive Office of Customer Relations

  • Canadian Radio-television and Telecommunications Commission (CRTC)
  • Commissioner for Complaints for Telecommunications Services (CCTS)

CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your wireless telephone services, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at or call toll-free at 1 888 221-1687.

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